Returns & Replacements Policy

At Denify, every product is packed with care and thoroughly checked before it leaves our warehouse. We want you to love what arrives at your doorstep.

Because our products are home textiles and personal-use items, we currently offer returns or replacements only for products that arrive damaged, defective, or incorrect.

Eligible Cases

We will gladly provide a replacement if:

  • Your order arrives damaged during transit.

  • You receive a defective product.

  • You receive a product different from what you ordered.

Unboxing Video Requirement

To help us verify and resolve issues fairly and quickly, a clear, continuous unboxing video is required for all damage, defect, or incorrect-item claims.

The video must:

  • Start before the outer package is opened.

  • Clearly show all sides of the sealed package.

  • Show the shipping label and package condition.

  • Capture the complete unboxing process without cuts or edits.

  • Clearly show the damage, defect, or incorrect item received.

Unfortunately, claims submitted without a valid unboxing video may not be eligible for replacement.

Reporting an Issue

If you’ve received a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

When reaching out, please include:

  • Your order number

  • Clear photos of the issue

  • The complete unboxing video

  • A brief description of the problem

Our team will review your request and respond as quickly as possible.

Replacement Process

Once your claim is approved:

  • A replacement will be arranged at no additional cost.

  • Depending on the situation, we may request the original product to be returned.

  • If a replacement is unavailable, we may offer store credit or a refund at our discretion.

Non-Returnable Cases

We are currently unable to accept returns or exchanges for:

  • Change of mind after purchase

  • Color differences caused by screen or display settings

  • Minor variations in texture, print placement, or stitching that do not affect product functionality

  • Products that have been used, washed, altered, or damaged after delivery

  • Claims reported after 48 hours of delivery

  • Claims submitted without the required unboxing video

Need Help?

If something doesn’t seem right with your order, please don’t hesitate to reach out. We understand that receiving a damaged product can be disappointing, and we’ll do our best to make things right as quickly as possible.

You can contact us at:

Email: care@denify.in

We’re here to help.